Privacy Policy

Your privacy and data security are our top priorities. Learn how we collect, use, and protect your information.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

  • Name and contact information (email address, phone number, business address)
  • Company name and business information
  • Payment and financial information
  • Professional credentials and background
  • Communication preferences
Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To deliver our payment advisory and consultancy services
  • Communication: To respond to inquiries, send updates, and provide customer support
  • Business Operations: To process transactions, manage accounts, and improve our services
  • Analytics: To understand how our website is used and improve user experience
  • Marketing: To send promotional materials and updates about our services (with your consent)
  • Legal Compliance: To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, conducting our services, or serving our clients.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety.

With Your Consent: We may share your information with your explicit consent for specific purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection
  • Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our website.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access, update, or correct your personal information that we hold.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Deletion

You can request the deletion of your personal information, subject to legal and contractual obligations.

Opt-Out

You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Object to Processing

You may object to certain types of processing of your personal information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The nature and sensitivity of the information
  • The purposes for which we collected the information
  • Legal and regulatory requirements
  • Our legitimate business interests

8. International Data Transfers

As a global payments consultancy, we may transfer your personal information to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new “Last Updated” date
  • Sending an email notification to registered users
  • Providing notice through our services

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Prowess Payments

📧 Email: contact@prowesspayments.com

📍 Address: Dubai

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.